Benchmarks and Key Drivers of Client Satisfaction and Service Excellence in Law Firms
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INSIGHTS FOR CLIENT SATISFACTION, CLIENT LOYALTY, AND FIRM GROWTH
64% of legal clients say they are "satisfied" with their current provider, but open to exploring new firms to work with. What's more, 78% would consider leaving their existing firm if they received a referral from their personal or professional networks.
The 2018 Legal Client Satisfaction Report explores these client dynamics and presents data-driven strategies for retaining clients and winning new accounts.
Key findings (derived from Inavero's 2018 Legal Industry Benchmark Study) will empower shareholders, firm managers, and legal marketers with service quality best practices and tangible approaches for measuring and maximizing client satisfaction in your firm.
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