---
title: 2018 Legal Client Satisfaction Report
description: The 2018 Legal Client Satisfaction Report will empower shareholders, firm managers, and legal marketers with service quality best practices and tangible approaches for measuring and maximizing client satisfaction in your firm.
---

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# 2018 Legal Client Satisfaction Report

Benchmarks and Key Drivers of Client Satisfaction and Service Excellence in Law Firms

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## Download Now

### INSIGHTS FOR CLIENT SATISFACTION, CLIENT LOYALTY, AND FIRM GROWTH

64% of legal clients say they are "satisfied" with their current provider, but open to exploring new firms to work with. What's more, **78% would consider leaving their existing firm if they received a referral** from their personal or professional networks. 

The 2018 Legal Client Satisfaction Report explores these client dynamics and presents data-driven strategies for retaining clients and winning new accounts.

Key findings (derived from Inavero's 2018 Legal Industry Benchmark Study) will empower shareholders, firm managers, and legal marketers with service quality best practices and tangible approaches for measuring and maximizing client satisfaction in your firm. 

*We don't believe in spam. By completing this form you're signing up to access your download and receive relevant, monthly resources related to your client service and satisfaction survey needs. You will always be able to opt-out of such communications. [Click here](https://www.inavero.com/us/privacy-legal/) to view our privacy policy.*

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© 2017 Inavero, Inc. All Rights Reserved. Net promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc. Bain & Company, and Fred Reichheld.