Download the Study

The 2020 Staffing Buyer Study is a shared initiative between CareerBuilder, the American Staffing Association, and ClearlyRated. The study surveyed 603 hiring managers in the United States about their experience with COVID-19, current pain points, perceptions of the staffing industry, purchase journey when deciding whether to hire a staffing service provider, as well key drivers of satisfaction with their staffing firm partners. 

Research identifies key trends and performance benchmarks for the staffing industry:

  • Staffing firm utilization, satisfaction, and loyalty drivers
  • How hiring managers perceive, find, and buy from staffing firms
  • How hiring managers are dealing with COVID-19: hiring practices, economic conditions, remote work, etc.

The survey was fielded between June 1 and June 25, 2020.