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The 2020 State of the Staffing Professional is a shared initiative between CareerBuilder, the American Staffing Association, and ClearlyRated. The study looks at 404 staffing firm professionals' experience with COVID-19, concerns and pain points, and how perceptions differ between staffing firm leadership and field-level employees (account managers and recruiters). 

Research identifies key trends and performance benchmarks for the staffing industry:

  • Staffing firm internal employee satisfaction and loyalty drivers
  • Staffing firm internal employee attraction, retention, and career outlook
  • How staffing firm employees are dealing with COVID-19: strategies from field staff, leadership thoughts on economic conditions

This survey was fielded between June 10 and July 1, 2020.