ClearlyRated, More Than a Survey
Save time, gain efficiencies and automate your customer and experience management strategy with a platform built for your industry.
An experience management program with immediate ROI
The complete experience management platform gives you a full view of your stakeholders’ perceptions so you can kick feedback into action and grow your B2B organization with a whole new level of insight.
UNDERSTAND YOUR STAKEHOLDERS
Measure satisfaction and loyalty
Your reputation deserves more than a DIY approach. Our platform combines sophistication and simplicity, crafting a world-class experience for you and your stakeholders. The cherry on top? ClearlyRated’s surveys generate higher response rates than traditional B2B customer surveys, giving you a fuller picture of feedback for actionable insight.
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Knowing when and how to survey stakeholders is the first step in a successful CX strategy. ClearlyRated helps you understand how your customers really feel — identifying trends that have a major impact on the bottom line.
Dive into your customers’ experiences effortlessly, harnessing the simplicity and power of Net Promoter® Score with regular insights that keep you ahead of the game.
Collect feedback, boost retention, and create an inclusive, engaging workplace for every pro on your team. With ClearlyRated, employees stay anonymous (no retaliation fears!), while leadership receives deep insights to get ahead of costly employee churn and meaningfully improve the employee experience.
We help B2B service organizations make sense of the data in order to gain a clear picture of performance. The result? A meticulously crafted experience management strategy that paves the way for lasting growth.
What’s even better? Your dedicated Customer Success Manager is always here for support when you need it.
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ACTIVATE NEGATIVE, POSITIVE & NEUTRAL INSIGHTS
Inside ClearlyRated’s Automated Actions
ClearlyRated is more than a report card for B2B organizations. Tailored for your industry, our all-in-one customer experience management platform goes beyond measuring past experiences to impacting future experiences. Yield immediate ROI through real-time notifications of detractor responses to reduce churn, rescue and retain key accounts, spot expansion opportunities, and fuel revenue growth—all while saving you time and resources.
Get your kudos ready because they’re about to pour in! Our Shout Out feature is a fan favorite – and a perfect way to spread excitement internally. It’s your chance for your customers to shine a spotlight on exceptional service from your team for well-deserved recognition.
Get instant notifications for not-so-positive feedback. Our automated platform ensures you and the right team members are in the loop. But hey, no worries! We’ll guide you through best practices and quick steps to bounce back from a detractor in no time.
Create, manage, and review issues directly from your dashboard – it’s your command center to close the loop. Quickly address pressing client feedback and ensure timely follow-ups.
Every ClearlyRated client gets their very own Customer Success Manager. Your CSM is here to guide you through the entire journey – from asking for feedback to cranking up the volume on your results. Need assistance, have questions, or just want to share work memes and funny videos? Our inboxes are always open, and we’re ready for it all.
GROW YOUR REPUTATION AND BUSINESS
Prove you’re the best
Shine a light on what you’re doing exceedingly right. ClearlyRated makes it easy to rule your reputation, gain more marketshare, build stronger relationships, and generate more revenue from your happy customers. Generate validated ratings, reviews, and testimonials from your most loyal and satisfied clients and elevate your marketing with proven CX playbooks and toolkits.
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Positive ratings play a frontline role in helping a company generate more leads and increase profitability. Case in point: 98% of customers see reviews and ratings as an essential part of the decision-making process.
ClearlyRated converts the Net Promoter Score® into a five-star rating and, voila, the firm’s profile is automatically updated on ClearlyRated.com. What’s better than instant, verified, third-party ratings?
Nothing speaks louder than a strong testimonial from a happy customer.
ClearlyRated’s experience management platform automates gathering testimonials, gaining permission and distributing all the nice things your clients have to say about your business.
Today’s buyers don’t have time to go searching to find the best staffing, legal, insurance or accounting.
ClearlyRated.com‘s business directory helps buyers of professional services find leaders and vet prospective firms, based exclusively on validated client ratings and testimonials. Since our ratings perform well in search engine rankings, it provides an additional avenue for your firm to be discovered.
ClearlyRated’s ‘Best of’ industry awards are like the Oscars of B2B service excellence – an annual award program that celebrates firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees.
Only the crème de la crème get to rock the ‘Best of’ badge.
The close working relationship with the Account Managers has made a huge difference. They take the time to meet with me and talk through challenges or ideas for the future. Everyone, from support to account management to leaders, have all been super friendly and accommodating. They hire great people! Jennifer Schwittay | Aya Healthcare
ClearlyRated has been an invaluable tool for our business. It provides a seamless and efficient way to monitor client satisfaction and gather feedback. The platform's user-friendly interface makes it easy for our team to navigate, and our clients have also found it straightforward to use. Thanks to ClearlyRated, we've been able to enhance our services based on valuable insights, ultimately strengthening our client relationships. Highly recommended for any business looking to elevate its client satisfaction game! Ashley Smith | LevelUP
Eric and the team at ClearlyRated provide a unique service that provides exceptional insight into our business. Their thought leadership, contributions and support are invaluable and appreciated. Eric's vocal support for women, people of color and others that are underrepresented in staffing shines a light on important issues that otherwise would not be so clearly illuminated. Robin Mee | Mee Derby & Company
Great way to showcase your candidate and client experiences! It's also another factor in making you stand out amongst the other staffing companies out there, especially when you're in a specialized industry. It's always good working with the ClearlyRated team and Hannah T. was helpful throughout our entire process! Ashlee Stoeppler | TekCom Resources
I appreciate their support and willingness to not only jump in and assist but also advice and brainstorm ways that we can improve our program. They are a highly valued strategic partner. We would not have been able to build out and implement our consultant experience strategy without their partnership. Mark Guise | Actalent
The close working relationship with the Account Managers has made a huge difference. They take the time to meet with me and talk through challenges or ideas for the future. Everyone, from support to account management to leaders, have all been super friendly and accommodating. They hire great people! Jennifer Schwittay | Aya Healthcare
ClearlyRated has been an invaluable tool for our business. It provides a seamless and efficient way to monitor client satisfaction and gather feedback. The platform's user-friendly interface makes it easy for our team to navigate, and our clients have also found it straightforward to use. Thanks to ClearlyRated, we've been able to enhance our services based on valuable insights, ultimately strengthening our client relationships. Highly recommended for any business looking to elevate its client satisfaction game! Ashley Smith | LevelUP