Definitive Guide to Net Promoter Score (NPS®) for Law Firms

Have you heard about the Net Promoter® Score and want to learn more?

Perhaps you have a client feedback program in place and are considering a incorporating the Net Promoter Score?

Or maybe you're already using NPS and want to learn how to best leverage it...

ClearlyRated's NPS Guide for Law Firms can help you better understand the Net Promoter Score and its unique value in the legal industry. This document offers a guide for deploying your NPS survey initiative, as well as how to understand your results and leverage feedback in a way that maximizes long-term ROI, client satisfaction, and revenue. 

The Definitive Guide to NPS® for Law Firms includes:

• An overview of the Net Promoter Score - what it is and how it's calculated. 
• A look at NPS trends in the legal industry - how clients have ranked their law firms year-over-year. 
• The multi-faceted benefits that law firms and other professional service providers gain from utilizing NPS. 
• Common mistakes to avoid when utilizing NPS at your firm. 
• Field-tested practices for maximizing the value of your NPS initiative.