Join ClearlyRated’s CEO Eric Gregg for this quick-hit 30-minute webinar as he reveals brand new research, including the latest NPS® benchmarks for IT Services and highlights from our Industry Benchmark Study. Get a sneak preview of our upcoming report, and gain insight into the minds of IT services buyers. 

What you'll learn: 

• The latest research on NPS benchmarks for IT Services
• Key factors influencing IT Services buyer decisions
• The drivers of satisfaction for IT Services buyers
• Strategies to elevate client experiences from satisfaction to loyalty
• The evolution of CX to always-on experience management
  

Empower your firm with actionable insights into client expectations and learn how to craft exceptional client experiences that not only prevent churn but also pave the way for organic growth within your existing accounts.

Presenter 

Eric Gregg | CEO & Founder, ClearlyRated

With two decades of research experience in B2B professional services, Eric Gregg and his team at ClearlyRated have analyzed more than 6.7 million surveys with the goal of determining what drives success for professional services firms. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.