- Webinar OnDemand -
Beyond Diagnosis: How Law Firms Can Amplify the Value of Client Feedback
WHAT: Legal Industry Webinar
WHO: Presented by Kat Kocurek, VP of Marketing at ClearlyRated
Why watch this webinar?
Most, if not every, law firm utilizes client feedback as part of their business development strategy. When leveraged properly, client feedback can build brand value, catalyze revenue retention and client growth efforts, and help law firms differentiate their firm and win business from new legal buyers.
Presented by ClearlyRated’s VP of Marketing, Kat Kocurek, this webinar offers new insights and essential guidance about how law firms can enhance the value of client feedback to drive growth in their business. Kat covers:
- A client feedback model that can deliver brand, revenue, and culture value to your firm.
- Proven best practices for securing internal stakeholder adoption of a client feedback initiative.
- The latest legal client satisfaction benchmarks and buyer data.
- Lessons from law firms that are implementing value-centric client feedback programs for firm growth.
Kat Kocurek is the Vice President of Marketing at ClearlyRated, a leading provider of client satisfaction surveys and service quality research for professional service providers. Kat leads ClearlyRated’s growth strategy and market research team, and conducts ClearlyRated’s annual Legal Industry Benchmark Study to uncover the most pressing issues and opportunities faced by law firm leaders and marketers. The data her team uncovers details modern buyer behavior and client preferences, along with opportunities for law firms to differentiate and credibly boost firm reputation on service quality and the remarkable client experience.