– Webinar OnDemand –
Client Experience Post-COVID:
How Law Firms Leverage ClearlyRated to Protect Revenue and Grow Their Firm
WHAT: Legal Webinar
WHO: Presented by Kat Kocurek, VP of Marketing at ClearlyRated
Why watch this webinar?
In times of social unrest and economic uncertainty, it is more important than ever for law firms to stay in close contact with the clients and employees who drive their business. What do buyers of legal services want from their firms? How do they decide on one firm over another? What are employees' perceptions of the current economic climate, and—more specifically—your firm's ability to lead through times of uncertainty?
How can a well-designed client and employee satisfaction survey program protect revenue and accelerate growth?
ClearlyRated's VP of Marketing, Kat Kocurek, discusses these questions and hones in on trends most impactful for law firms post COVID-19. Leveraging more than 5 years of industry research and experience measuring client satisfaction for law firms, this webinar will help you turn insights into action in your own survey program while providing insight into how ClearlyRated surveys drive engagement, satisfaction, and revenue for legal service providers.
In this webinar, Kat tackles the following topics impacting the client and employee experience at your law firm:
- The economic impact of improving satisfaction at your firm.
- Client and employee trends that are most important in the economic uncertainty created by COVID-19 and the social reform movement spurred by the death of George Floyd.
- Keys to designing and launching a successful satisfaction survey program in the legal industry.
- Common mistakes many firms make when surveying clients and internal employees.
- An overview of the ClearlyRated survey program, built specifically for law firms.
Kat Kocurek is the Vice President of Marketing at ClearlyRated, a leading provider of client and employee satisfaction surveys and service quality research for professional service providers. Kat leads ClearlyRated’s growth strategy and market research team, and conducts ClearlyRated’s annual Legal Industry Benchmark Study to uncover the most pressing issues and opportunities faced by law firm leaders and marketers. The data her team uncovers details modern buyer behavior and client preferences, along with opportunities for law firms to differentiate and credibly boost firm reputation on service quality and the remarkable client experience.