- Webinar OnDemand -

2020 Turnover Trends in Staffing


WHO: Presented by Eric Gregg, CEO and Founder of ClearlyRated with
Steven Cerny, Sales Director for the Staffing & Recruiting Group at CareerBuilder

Why watch this webinar?

The American Staffing Association estimates the median annual turnover rate of account managers and recruiters is 25%. That's 1 in 4 front line employees that will leave behind unfilled internal positions in 2020, saddling staffing firms with out-of-pocket costs to fill open seats as well as lost revenue from lower productivity in the field. 

What are the underlying factors driving this turnover dynamic? And what opportunities do firm leaders have to re-engage and retain these critical employees?  

In this webinar, Eric Gregg (CEO and Founder of ClearlyRated) and Steven Cerny (Sales Director for CareerBuilder's Staffing & Recruiting Group) dive into the latest industry research to uncover: 

  • Staffing employee perceptions and priorities
  • The cost of internal employee turnover in staffing
  • Benchmarks and drivers of satisfaction for staffing firm employees
  • Opportunities to build loyalty with internal employees
  • Strategies for finding (and keeping) the best front line talent in 2020

Eric Gregg


With nearly 15 years of research experience in the staffing and recruiting space, Eric Gregg and his team at ClearlyRated® have analyzed more than 3 million surveys with the goal of determining what drives success for staffing and recruiting firms. From trying to find, attract and retain top flexible and permanent talent to delivering world-class service to the clients they serve, ClearlyRated’s research has influenced top staffing firms across the globe.

ClearlyRated’s popular Best of Staffing® program turns actionable client and talent satisfaction surveys into credible online ratings and testimonials, recognizing the top firms at ClearlyRated.com. Eric has served as an adjunct faculty member in Portland State University’s marketing program, and has published numerous articles, business cases, and technical notes in the field of marketing, client loyalty and employee satisfaction. His research and consulting have been featured in articles and as a noted industry speaker.

Steven Cerny

Cerny 2012 Headshot copySteven Cerny is the Sales Director for CareerBuilder’s Staffing & Recruiting Group. The division focuses on providing advertising, search, SaaS, data analytics, and employment screening solutions to staffing customers throughout the United States. Steven has thirteen years of industry experience with CareerBuilder and was awarded Manager of the Year in 2014 and 2015.

Previously, Steven worked as a Senior Sales Manager within CareerBuilder’s Vertical Business Unit, leading sales teams in the IT & Engineering division, where he focused on strategic solution identification for the vertical and leadership development.  He holds a Bachelor of Science in Management from DePaul University.